ISO Certification

At PENDULUM S. de R.L. de C.V., we offer our clients a comprehensive service for managing their portfolios of both performing and non-performing loans. This is achieved through collection and litigation management carried out by highly trained personnel, as well as a robust technological platform that oversees portfolios end-to-end. We implement and develop cutting-edge market solutions that effectively restructure debts and/or credits, providing financial peace of mind to borrowers while ensuring our clients' portfolios remain profitable. Our approach reduces delinquent accounts, strengthens cash flow, and guarantees full transparency in all our operations.


To enhance customer satisfaction, we have implemented a quality management system based on the ISO:9001:2015 standar, which follows these principles:
  • Planning and executing our work with the goal of improving customer satisfaction.
  • Complying with the applicable requirements outlined in formalized contracts with our clients, as well as those arising from our own management system, including relevant credit laws.
  • Continuously improving the performance of our policies and carefully documented procedures with complete operational traceability, ensuring the standardization and efficiency of our quality management system.
  • Meeting the needs and expectations of all stakeholders.

Certificate Number: QAC - 2021 - 082C / 01





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ISO/IEC 27001:2022

At PENDULUM, we are committed to safeguarding the confidentiality, integrity, and availability of all physical and electronic information assets of the organization, our clients, and their borrowers; ensuring compliance with regulatory, operational, and contractual requirements, as well as the continuous improvement of our Information Security Management System.


Similarly, we strive to ensure reliability in securing the most important asset for the organization and our clients—information. We have implemented an Information Security Management System based on the ISO/IEC 27001:2022 standard, which is guided by the following principles:
  • Ensure that information security risks are properly managed.
  • Protect assets by guaranteeing their confidentiality, integrity, and availability.
  • Align the Information Management System with business strategy.
  • High-level structure integrated with the Organization’s Management Systems.

Certificate Number QAC-2021-082SI/01

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